Terms of Service

§ 1

Acceptance

By creating an account on visionably.ai, embedding the Visionably widget on a website you control, or making requests against the Visionably API, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy and Acceptable Use Policy. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.

§ 2

The service

Visionably.ai is a document-accessibility platform with three product surfaces:

• End-user dashboard for uploading individual PDFs and downloading the accessible outputs.
• Partner API for programmatic submission, status polling, and webhook delivery, intended for server-to-server integration.
• Embeddable widget for partner websites, authenticated by a publishable key restricted to partner-controlled origins.

Outputs include WCAG 2.1 AA-aligned HTML, a tagged PDF intended to satisfy ISO 14289-1 (PDF/UA-1), and a machine-readable conformance report. Visionably does not warrant any specific legal-compliance outcome; see § 11.

§ 3

Accounts and credentials

You are responsible for the security of all credentials issued to you, including end-user passwords, partner admin passwords, secret API keys (vk_/vs_ pair), and publishable widget keys (pk_). You agree:

• To keep secret keys confidential and not embed them in client-side code or public repositories.
• To configure the allowed-origin list on publishable widget keys to match only origins you control.
• To revoke credentials promptly upon suspected compromise.
• That all activity authenticated by your credentials is your responsibility.

§ 4

Acceptable use

You agree to use the service in compliance with our Acceptable Use Policy and with all applicable laws. Without limiting that policy, you specifically agree not to:

• Submit documents you do not have the right to process for accessibility, or that contain unlawful content.
• Reverse engineer, decompile, or attempt to extract proprietary models or weights from the service.
• Submit documents with the intent of overwhelming the service or another customer's quota.
• Use the widget on origins that are not on the key's allow-list, or attempt to obscure the embedding origin.

§ 5

Branding and attribution

Every accessible artifact produced by Visionably includes a non-removable "Made accessible by Visionably" attribution: a visible footer in the HTML output, metadata in the PDF (Producer, Creator, Keywords), and a subtle mark on the first page. The widget's drawer footer also displays the attribution. You agree not to remove, alter, or obscure these marks. The branding requirement applies across all plans, including enterprise. White-label removal is not available at any tier.

§ 6

Intellectual property

Your content. You retain all rights, title, and interest in documents you submit. You grant Visionably a limited, non-exclusive licence to process, store, and deliver outputs derived from those documents solely to provide the contracted service. Visionably does not use customer documents to train third-party foundation models. See the Privacy Policy for retention and subprocessor detail.

Accessible outputs. The accessible PDF and HTML artifacts we produce from your documents are yours to distribute under the same rights you hold in the source document. The accessibility metadata (tagged tree, alt text, conformance report) is co-owned by you and Visionably and may be reused by either party.

The platform. The Visionably name, logo, marks, software, models, and documentation remain the property of Visionably. No rights are granted by implication.

§ 7

Fees and quotas

Pricing, document quotas, and billing terms are set out in the order form, plan page, or separate agreement applicable to your account. Cache hits — documents we have already remediated for your workspace — do not consume quota and are not billed.

When you cross 80% of your monthly quota, we send a notice to the workspace contact email. When you reach 100%, fresh submissions return HTTP 429; cache hits continue to work. Quota resets monthly from the period start date shown in the dashboard.

§ 8

Service level

Visionably does not currently publish a formal SLA. We operate the platform with the goal of high availability, monitor it continuously, and will communicate incidents that affect multiple customers via email to the workspace contacts. Enterprise customers may negotiate a written SLA as part of their order form.

§ 9

Suspension and termination

By you. You may stop using the service at any time. Account deletion is available on request to support@visionably.ai. On deletion, your data is removed within 30 days per the Privacy Policy.

By us. We may suspend or terminate access immediately, with notice, for breach of these Terms, the AUP, or the order form — including non-payment, abuse of the service, or compromise of credentials. We will provide a reasonable opportunity to retrieve your data unless suspension is required for legal or security reasons.

§ 10

Confidentiality

Each party will protect the other's non-public information with the same care it uses for its own confidential information, and at least reasonable care. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.

§ 11

Warranty disclaimer

The service is provided "as is" and "as available". To the maximum extent permitted by law, Visionably disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Accessibility outputs are not a substitute for human review. Conformance with PDF/UA, WCAG 2.1 AA, Section 508, EN 301 549, or any other standard depends on the source document and on downstream handling that Visionably cannot control; we do not warrant that any specific output will satisfy a regulator, court, or auditor.

§ 12

Limitation of liability

To the maximum extent permitted by law, neither party's aggregate liability arising out of or related to these Terms will exceed the fees paid or payable by the customer to Visionably in the twelve months preceding the event giving rise to the claim. Neither party will be liable for indirect, consequential, incidental, special, exemplary, or punitive damages, even if advised of their possibility. These limitations do not apply to a party's indemnification obligations or to breach of confidentiality.

§ 13

Changes to these terms

We may update these Terms from time to time. Material changes will be communicated to the workspace contact email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the revised Terms.

§ 14

Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Visionably, Inc. is incorporated, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of these Terms is the competent courts of that jurisdiction. Enterprise customers may negotiate a different governing law in a signed order form.